Our On Hold audio

Enhances the way your company sounds

On Hold industries

On Hold

This is what your callers hear whilst they’re on hold or transfer.

On Hold audio samples

Audio Samples

We offer a varied selection of professional Voice Artists and music, please listen to our current selection.

On Hold clients

Our Clients

Our client base ranges from small local businesses right up to large corporates with multiple sites.

On Hold marketing

Free Sample

Just fill in this form and get your first sample for free.

The essence of On Hold marketing is effective communication. Communication with the most important people in your business – your customers. We will transform your clients telephone experience by creating a tailored audio production focused on giving your brand a voice.

Already have on hold?

Improve your company's sound

On Hold industries

You may well already have an on hold service, however we can produce a free production sample for you. A fresh sound could be what your business needs and we might be the right company for you.

Request Production Sample

Why Choose Us

Experience, expertise, exacting standards

The Sound Marketing Group

Why Sound Marketing? We have over 18 years’ experience of providing on-hold audio to a wide range of clients from blue-chip multi-nationals to local SME’s. We know what works; if you’re standing in a city centre it’s likely you’ll be within a five minute walk of one of our customers. We do everything in-house – no relying on 3rd parties to do the job for us. We’re also a founder member of the Audio Marketing Association Europe so you can be sure we know what we’re doing. You’ll also get an AMA Licence from us meaning you don’t need to worry about PRS or PPL licences. We’ve also just developed our own software which means that the updating process can be done entirely online via your own personalised client portal; no emailing scripts back and forth anymore. This is a development unique in our industry.

AMA MEMBER

In-fact Sound Marketing are a founder member

Audio marketing association europe

What is the AMA Europe?

AMA (Europe) – the Audio Marketing Association represents the leading UK businesses responsible for providing audio branding and marketing solutions throughout the UK and Europe. It is AMA (Europe)’s role to ensure that audio marketing customers benefit from consistently high standards of trading practice and product quality

What is on hold?

This is what your callers hear whilst they’re on hold or transfer.

In-house audio services

The essence of On Hold marketing is effective communication. Communication with the most important people in your business – your customers. We will transform your clients telephone experience by creating a tailored audio production focused on giving your brand a voice. When callers to your business are placed on hold or transferred you can:

  • Demonstrate customer care standards
  • Reinforce your brand values
  • Cross sell services
  • Communicate offers
  • Reduce call abandonment

On Hold packages

Don't let your customers feel like this

On Hold packages

This is a thing of the past with our on hold audio, our productions are the very best there is, we customise your package around you so you only pay for what you need. You will also have your own account manager to call whenever you have any enquiries.

  • Select the number of scripts you require
  • Select music and voice artist
  • Select update frequency

If you have a particular requirement please contact us for a quote

On hold packages

Ways to update

We provide multiple ways to update your productions

On Hold industries

We offer multiple methods of updating your on hold audio productions

Your on hold audio scripts can be updated in many different ways:

Our latest and most popular system is online scripting. You have your own password protected online portal. You simply log in, select your latest script, make the amends, save it and click a button that sends directly to us. What’s more, all your previous scripts are stored there too so you can look back at previous ones.

You can email your amends to us using our standard on hold script template; if you have events and products to promote on your on hold audio, you could also email flyers and weblinks to us. We can compose new content for you based on these.

If you prefer to talk to us you can update over the phone and just tell us the parts that need changing. We will then email the amends back to you just to make sure we’ve got it right.

You may prefer writing it down so you can always pop it in the post to us – and we’ll contact you if we have any queries – or can’t read your handwriting! Speak to your Account Manager for more information or to get set up for online scritping.

VOIP

iPBX – VoIP Server

With an iPBX system the telephone system is hosted on a server; such as 3CX Software running on a Windows platform.

iPBX – VoIP Server
  • A VoIP Gateway may allow the system to still function on normal telephone ISDN lines if required.
  • iPBX systems can be configured to accept audio files which play when callers are placed on hold or transferred.

VOIP

iPBX – VoIP Appliance

A VoIP Appliance is a specialised piece of hardware that acts as VoIP server; such as a SARK 200 IP PBX.

iPBX – VoIP Appliance
  • A VoIP Gateway may allow the system to still function on normal telephone ISDN lines if required
  • The SARK IP PBX accepts audio files as 16 bit, mono 8000 Hz (This is an acceptable format although not high quality. The files always play from the beginning each time someone is on hold or transferred.)

VOIP

Hosted telephone system (Dedicated Server)

With a hosted telephone system there is no physical telephone system at your site. The system is assigned its own server at the data centre where it exists remote from your site. The telephone handsets and calls are routed through an internet connection to your system.

Hosted telephone system
  • The provider may have the provision for uploading on hold productions onto the hosted system with a dedicated server solution.

VOIP

Hosted telephone system (Shared Server)

With a hosted telephone system there is no physical telephone system at your site. The system, hosted in a data center runs as a virtual server dedicated to your business, along with others on the same physical host machine. The telephone handsets and calls are routed through an internet connection to your virtual system.

Hosted telephone system
  • Uploading productions to telephone systems on shared servers can be problematic.

In House

A Selection of services we offer in-house

In-house audio services

At Sound Marketing we like to be in control. Our sound engineers don’t like anyone else editing their audio, our Scriptwriters don’t like anyone else writing copy for their briefs and our Account Managers get very possessive over their customers. You see, we do everything ourselves, unlike some other providers who will subcontract your brand to a 3rd party. By keeping the entire creative and production process in-house we are certain our customers are getting the very best of us.

We have always had our own in-house Studio and this allows us to be incredibly flexible, so if any of our clients need their on hold audio urgently we can guarantee they’ll get it. We liaise directly with the Voice Artists we use for our on hold audio and on hold marketing, so can maintain great relationships with them. You can be assured that they are all professionals who have worked in the Voiceover industry for many years. They have huge experience and we often ask their advice about the right voice for our clients’ brands; this is not something available to on hold companies who outsource the production process. Whilst onhold is our core product, we also offer a whole range of other audio products:

  • Showroom audio
  • Vehicle Handover audio
  • Studio Hire (including engineers)
  • Radio ad production
  • Bespoke audio packages – this can include soundscapes and sonic branding

If you have an audio project that needs professionals, speak to us today about ways we can help.

Contact us

Welcoming any questions

Contact Sound Marketing

Sound Marketing are contactable during standard business hours. We value your enquiries and will do our best to answer any questions you may have.

Address: Sound Marketing, Strattons House, Strattons Walk, Melksham, Wiltshire, SN12 6JL
Tel: 01225 701600
Fax: 01225 701601
Email: sales@soundm.com
Opening hours: 9AM – 5:30PM from Mon to Fri

Registered Address: 3 Northumberland Buildings, Bath, BA1 2JB

On Hold